In the highly dynamic choclate sector, where seasonality and precise stock management are crucial, Jeff de Bruges, a European industry leader, has decided to take a significant step forward in its digital transformation. Facing an outdated extranet that complicated order operations for its stores, Jeff de Bruges chose DJUST to modernize and unify its B2B order management system. 

Discover how DJUST is transforming Jeff de Bruges' supply chain by launching an innovative order management platform - seamlessly integrated with their ERP - to deliver an agile, efficient, and omnichannel solution.

Challenges: Adaptability, Availability, and Operational Efficiency

Meeting the Brand's Growing Needs

Adaptability: Jeff de Bruges stores have varied and evolving needs when it comes to stock and orders. A flexible platform is essential to accommodate these changes.

Availability: The chocolate industry, especially during holidays and special events, requires a quick response capability to optimize stock analysis and availability. With a wide product range, stores faced significant challenges in accurately determining their replenishment needs.

Enhancing Operational Efficiency

Process Automation: Reducing the time and resources spent on manual administrative tasks, allowing teams to focus on higher-value activities.

Inventory Management: Optimizing stock levels and maximizing product availability.

"We analyzed the operational difficulties the stores were facing with the existing solution."
_{Vincent Lemaire, Agency Director at Clever Age}

Solution: DJUST x Clever Age for Optimized Order Management

To overcome these challenges, Jeff de Bruges adopted DJUST's solution and entrusted the project management to Clever Age. This collaboration is transforming their order extranet into a modern, high-performing platform fully integrated with their ERP.

1. Simplifying order management
   DJUST, in collaboration with Clever Age, is implementing a modern platform that simplifies order management. It will provide comprehensive product sheets, including technical details and recommended groupings, reducing the mental load on store managers. Optimized recommendations eliminate manual calculations, enabling better stock management and decision-making.
2. Order anywhere with confidence
   The platform will allow orders to be placed from any device (mobile, desktop, tablet), streamlining the process for stores, particularly during peak seasons. It will also include a structured validation process to ensure order management, as well as a pre-order feature for advance planning and precise restocking.
3. Comprehensive order tracking and incident management
   The solution will offer real-time order tracking, order receipt validation, and purchase history access, simplifying incident management and increasing visibility for stores.

DJUST will deliver an improved user experience by integrating modern eCommerce features tailored to B2B. Customized in partnership with Clever Age, the platform aligns with Jeff de Bruges' brand design and functionality, increasing stock visibility in stores and easing order preparation.

"DJUST was the clear choice as a modern, agile, and scalable solution."
_{Dennys Larrieu, General Manager, Jeff de Bruges}

"Our focus is on the flexibility and scalability of the solution."
_{Arnaud Rihiant, CEO and Co-founder, DJUST}

Results: Increased Productivity and Expansion of the Jeff de Bruges Store Network

The DJUST solution will transform order management at Jeff de Bruges, enhancing efficiency and reducing the risk of errors in order handling. Stores will benefit from centralized information and streamlined recommendations, eliminating complex manual calculations. This optimization will reduce unnecessary mental load, prevent restocking issues, and increase both customer satisfaction and sales.

The ability to place orders from any device will simplify and secure the process, offering appreciated flexibility, especially during peak seasons. Moreover, having real-time access to order history and incident management will improve efficiency and oversight.

Finally, this digital transformation will make in-store teams more productive and franchises more attractive, fostering revenue growth and opening new opportunities, such as extending into corporate sales via a dedicated extranet.

The goal is to become the top B2B order management solution in the choclate industry.

Future projects:

• Launching a mobile app to simplify ordering and onboarding new stores.
• Adding new features to optimize the user experience, such as advanced sales analytics tools.

"We actively involve stores in the implementation phase, regularly showcasing the product's progress."
_{Vincent Lemaire, Agency Director, Clever Age}