As your franchise continues to grow, relying on outdated systems can hinder your progress and create unnecessary obstacles. This is where modern B2B commerce solutions come into play. By switching to eProcurement software (sometimes called e-tendering or replenishment), you can streamline all aspects of your franchise, including procurement and fulfillment processes.
We will walk you through how a replenishment platform can enhance efficiency, scalability, e-sourcing, and customer satisfaction in your franchise management.
Short on time? Here are the key takeaways
- If you are a franchisor: Centralized ordering boosts your operational team’s efficiency, simplifies business with procurement automation, maintains uniformity in product sourcing, ensures timely deliveries, and reduces administrative tasks and costs.
- If you are franchisee: Replenishment software helps you drive growth, automate order processing, reduce errors, free up time for strategic growth initiatives, and provide a seamless ordering experience.
- If you manage in-store operations: Data-driven decisions ensure strategic success for each franchisee. They provide valuable insights through analytics, optimize processes, create consistent brand identity across franchises, and help each franchisee make informed decisions for efficient growth.
What is a replenishment platform?
A replenishment software is a powerful digital tool that revolutionizes the ordering and fulfillment processes for franchise networks. It offers a centralized purchasing system that can:
- Simplify inventory management
- Streamline operational procedures
- Track deliveries in real-time
- Improve efficiency
With a replenishment platform franchisees can effortlessly manage their inventory levels, place orders, and receive real-time updates on order status, all through an intuitive and user-friendly interface.
By automating these processes, businesses can significantly reduce their operational costs, minimize errors, and focus on delivering an unparalleled customer experience. A replenishment platform is a must-have for any franchise network looking to achieve optimal operational efficiency and improve their bottom line.
Now, let’s dive into the ways a replenishment platform can improve your franchise management system.
#1. Increase franchisee orders with centralized purchasing
Zero centralization of orders, where each franchisee orders solely for themselves, can lead to an overly complex and underperforming supply chain. On top of that, not all orders from the network can be bought directly from central purchasing. However, centralizing your orders means you can:
- Manage orders in one place
- Reduce procurement and delivery costs
- Increase usability
- Increase the number of orders
When franchisors establish centralized purchasing and distribution systems, they ensure consistency and quality across multiple franchise locations. Franchisees can easily order products, equipment, and supplies through the platform, reducing administrative burdens and ensuring timely deliveries. In some structures, it is not required to order from central purchasing, but having a tool, such as an integrated procurement solution, and simplified processes to do so increases the likelihood of purchasing from a central network.
Let’s say a nationwide pizza franchise chain operates numerous franchise locations across the country. To maintain consistency in taste, quality, and pricing across all outlets, the parent company implements a central purchasing system:
- Franchisees place their ingredient orders through a centralized ordering platform where they can specify their requirements based on their anticipated sales volumes.
- Once the orders are placed, the franchisor manages the logistics of distributing the ingredients to each franchisee. This includes coordinating transportation, scheduling deliveries, and ensuring timely arrivals.
Throughout the process, the parent company maintains strict quality control standards to ensure that all ingredients meet the franchise's specifications and brand standards.
#2. Improve the management of the franchise order fulfillment process
Any existing processes can be automated in B2B commerce to facilitate order processing and fulfillment for franchisees. Franchisees can place orders directly through the platform, reducing manual errors and delays. This streamlines the entire order-to-delivery process, ensuring efficient inventory management and customer satisfaction.
Automation of these processes can begin on a mobile phone or tablet and then finish on the computer. Both the store owner and the stock manager can work on the same platform across different devices. Having access to a platform on multiple devices simplifies things and helps with scale.
In addition, automating the franchise order fulfillment process helps with stock visibility. You’ll be able to see what products are available online from central purchasing and what’s available in your store. Plus, you’ll get real-time delivery status updates so you can plan for the delivery, such as ensuring you have the appropriate number of employees to help with the order.
For example, a mobile app to help with order fulfillment processes for a healthcare facility needing to order medical equipment and supplies would:
- Provide the procurement team with a user-friendly interface for placing orders directly from a smartphone or tablet.
- Integrate with the facility’s inventory management system.
- Provide real-time visibility into product availability and stock levels so that the owner can see up-to-date inventory information to make informed purchasing decisions.
#3. Scale and simplify internal order processes
Effective data management
Without proper digital solutions in place, your franchise will be less able to track important metrics, such as customer retention, seasonal trends, and inventory health, which ultimately leads to reduced visibility, inaccurate insights, and poor decision-making. Introducing dedicated reporting and analytics capabilities will help you uncover previously unseen insights across your entire franchise network. In a modern B2B commerce, you can:
- Track sales
- Inventory levels
- Product performance
- Customer behavior across multiple locations
Invest in digital solutions
Traditional B2B buyers may have preferred to place their orders over the phone, but the new generation of younger buyers expects to complete all their procurement tasks online. Choosing to stick with analog processes will lead to unhappy customers, unhappy franchisees, and a limited digital footprint. Investing in digital processes and solutions is therefore crucial if you want to meet the demands of your customers and your own procurement teams.
If you can’t effectively communicate with your customers via their preferred digital channels, then you aren’t going to be able to provide adequate support when they need it most. Ineffective customer support will lead to underwhelming experiences and a loss of customer loyalty. All of your franchisees should have the tools and the training to provide quality customer service as standard.
Scalability
By offering a robust ordering and supply chain management system, companies can attract potential franchisees and confidently scale their operations. B2B commerce facilitates growth by providing a replicable infrastructure to support a larger network of franchisees. Regardless of how large your business grows, an effective replenishment solution will be efficient and powerful.
Expert advice: Find a platform that grows with you (based on the SaaS model) or the number of users. First, deploy the solution at a small scale to control testing. Onboard progressively by starting with a group of pilot stores, then scale to others. No matter how many stores you have, your platform should be able to manage them and any future growth.
For example, a health food store franchise has been operating successfully in a few cities and now aims to expand its franchise network nationwide. To achieve this, they implement strategies for scaling effectively, such as:
- Technology integration: The franchisor invests in an online replenishment solution to support its growing franchise network. This streamlines operations, improves data accuracy, and facilitates communication between the franchisor and franchisees.
- Continuous support and communication: Throughout the scaling process, the franchisor provides ongoing support and communication to franchisees, which includes regular check-ins, training workshops, and access to a dedicated support team. By maintaining open lines of communication and providing support, the franchisor ensures that franchisees feel supported and empowered to succeed as the business scales.
#4. Management of local expansion of franchisees
Onboarding
Onboarding new franchisees can be a daunting task, especially when considering both local and international expansion, but with a replenishment platform, it doesn’t have to be. Franchisors can provide comprehensive training materials, product guides, and operational resources through the platform, both locally and internationally. This helps new franchisees quickly understand and comply with brand standards, product offerings, and ordering processes.
Product catalogs
When it comes to expanding across countries and regions, you can create country-specific product catalogs, which allows you to create dynamic product assortments so that catalogs change automatically according to the custom rules you create. This kind of flexibility is important when you want to appeal to different markets that have varying tastes. Plus, you’ll be able to set different prices for the same product across different regions.
Shipping and delivery
In addition, a franchising platform includes international eCommerce shipping and delivery management tools that allow you to manage shipping independently for each country or region where you have stores. These tools also give you real-time status updates of your orders via a self-service portal.
For example, a European version of Target has expanded to the Middle East but has done so in the most sustainable way possible by replenishment software to help properly target the market. Their unique product catalog for the Middle East includes fewer alcoholic items; having options of product assortment make expansion easier.
#5. Maintaining brand consistency within your franchise
Maintaining brand consistency across franchises isn’t easy, and this is also true when it comes to franchise expansion. But with digital catalogs, clear pricing structures, and marketing materials that align with brand guidelines, you can make it happen. With a branded platform, franchisees can easily access these resources to ensure that their services, products, and customer experience remain uniform, thereby building trust and loyalty.
Personalization is crucial when it comes to attracting customers these days. But, without the right data insights, you might not hit the bull's eye. By leveraging customer insights, you can offer tailored product or service recommendations and promotions that make customers happy and increase sales.
The bottom line
By embracing B2B commerce solutions, franchising can achieve streamlined supply chain management, consistent branding, efficient communication, data-driven decision-making, pricing control, and scalable growth. B2B commerce platforms help optimize operations and foster collaboration between franchisors and franchisees, resulting in a more efficient and successful franchise system.
